Job Vacancy Opened at TopFloor Zambia for Service Account Manager

Filed in Jobs & Careers by on 18/02/2021 0 Comments

Job Vacancy Opened at TopFloor Zambia for Application | How to Apply.

The TopFloor Zambia Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.

TopFloor Zambia Job Vacancy Application Instruction.

The TopFloor Zambia recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on


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Details of TopFloor Zambia Vacancy Positions & How to Apply.

Our client, a Mineral Equipment Technology Innovation company is looking to hire an Service Account Manager – Central Africa Region.

Key Responsibilities

  • Actively participate in customer engagement efforts and ensure that the company is a Proactive Partner.
  • Actively work with customers in order to improve their concentrator performance and to maximise on revenue potential.
  • Ascertain what potential may exist and work with the regional team to capitalise the potential.
  • Deliver equipment, spares and service in a timely fashion.
  • Ensure customer service needs and expectations are being met ( and, where possible, exceeded).
  • Ensure the sustainability of the service business through accuracy in fiscal and administrative responsibilities.
  • Focus on continuous improvement and advise the Regional General Manager of inefficiencies as they are encountered, working toward implementing improvements of service and site maintenance systems that best-serve company customer –focused business.
  • Form relationships with potential customers by generating rapport and to understand, interpret and respond clearly to customers.
  • Maintain and manage service agreements and also follow up regularly and meet face-to-face with customers.
  • Maintain customers data, knowledge and intelligence.
  • Maintain functional and productive working relationships with company staff at all levels.
  • Participate proactively in the in the company’s Lean philosophy strategic planning and ISO quality systems framework.
  • Progress the customer to have an established engagement with the company.
  • Provide hands on leadership in sales and service processes, including the development and implementation of such processes.
  • Provide regular, rapid responses to customer needs and complete designated calls and routes.
  • Seek out and develop positive relationships with customers, as well as to follow through with proposals or quotes as appropriate.
  • Work with the customer and the company’s customer support team in order to ensure the delivery of consistent, world class service and maintenance through quality asset management.
  • This role requires the job holder to travel between 5 and 6 weeks per quarter.

Desired Skills, Qualifications and Experience

  • Minimum qualification of a degree in Business / Commerce, Engineering, Marketing or other relevant discipline.
  • Possession of a valid “B” Class Driver’s License.
  • Ability to speak English and French is an added advantage.
  • Exceptional ability to work independently with minimal supervision, as well as to handle unstructured tasks and range of situations in a deadline-driven environment.
  • Tech Savvy and well-developed Microsoft Office skills, primarily in the use of Ms. Excel for pricing, sales data analysis and word processing.
  • At least 3 years of business development and after sales support, preferably in a mining or export related field.
  • Well-developed negotiation and persuasion skills.
  • A desire to delight customers going above and beyond the call of duty and a drive to see sales through to completion.
  • Excellent organisational and time management skills, with the ability to determine priorities, meet deadlines and take follow-up action until finalisation.
  • Citizens of Zambia, Zimbabwe and the Democratic Republic of Congo are encouraged to apply.

Method of Application

Applicants should send their resumes to [email protected] with the job title “Service Account Manager – Central Africa Region” as the email subject before 1st March 2021.

Only shortlisted candidates will be contacted.

However, if you have any Feeling regarding the TopFloor Zambia Jobs RecruitmentPlease kindly DROP A COMMENT below and we will respond to it as soon as possible.

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