Job Vacancy Opened at WidEnergy | How to Apply

Filed in Jobs & Careers by on 02/11/2020 0 Comments

Job Vacancy Opened at WidEnergy for Application | How to Apply.

The WidEnergy Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.

WidEnergy Job Vacancy Application Instruction.

The WidEnergy recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on


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Details of WidEnergy Vacancy Positions & How to Apply.

2 Nov 2020

Customer Experience Specialist at WidEnergy

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Job Title: Customer Experience Specialist

Reporting to: Call Centre Manager

Key Responsibilities:

  • Obtain customer information by answering telephone calls, interviewing clients and verifying information
  • Determine eligibility by comparing customer information to requirements
  • Record money that comes in as payment through various channels
  • Maintain communication equipment by reporting problems
  • Renew customers on relevant platforms
  • Respond to WhatsApp messages on the various Call Center groups
  • Maintain and record late renewals
  • Quality assurance calls
  • Make calls to delinquent customers
  • Make courtesy calls to customers
  • Follow up on unclaimed moneys
  • Send Call Center Manager weekly reports
  • Resolve customer complaints and escalate to appropriate staff where need be
  • Ensure delightful customer experience
  • Stay current on product & system knowledge
  • Recovering money from delinquent customers
  • Achieve monthly KPI scores


  • Maximum 2 years‚Äô experience year working in a Call Center
  • Experience using a tablet or computer
  • Grade 12¬†certificate
  • Diploma or Degree
  • Fluency in English and one or more local language (Bemba, Nyanja, Tonga)

Candidate Attributes:

  • Verbal communication
  • Data entry skills
  • Telephone etiquette
  • Attention to detail
  • Ability to work with a variety of stakeholders in multi-cultural environments
  • Excellent customer service
  • Multi-tasking

Method of Application

If this role is of interest to you, please apply on our platform here.

Additionally, you may copy this link on a new tab and follow the steps to complete the application:

However, if you have any Feeling regarding the WidEnergy Jobs Recruitment, Please kindly DROP A COMMENT below and we will respond to it as soon as possible.

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