Job Vacancy Opened at An online Sports Betting Company for Application | How to Apply.
The An online Sports Betting Company Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.
An online Sports Betting Company Job Vacancy Application Instruction.
The An online Sports Betting Company recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Zambiainfo.com.
NOTE:
- The An online Sports Betting Company jobs recruitment application is totally free of charge
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Details of An online Sports Betting Company Vacancy Positions & How to Apply.
REQUIREMENTS
- English Written and spoken at native language level
- Excellent Computer skills (knowledge of Microsoft Office tools)
- Excellent interpersonal and communicational skills
- Presentation Skills
- Capacity to learn, adapt and operate in a fast and dynamic environment.
- Ability to cope under pressure and in a stressful environment.
- Previous experience as a QA Specialist is a must.
- Previous experience in the Gambling industry and experience in Customer Support will be an added advantage
- Ability to multi-task between different responsibilities and proven time management skills.
- Training, monitoring and coaching skills
KEY RESPONSIBILITIES
- Monitor customer service performance on the agent and team level;
- Review a subset of support agents’ conversations (chats, emails, phone calls);
- Assess support interactions based on internal standards;
- Report support team’s performance to the Team Leader;
- Evaluate CS agents on a regular basis to identify areas of improvement and knowledge gaps;
- Identify training gaps and suggest training solutions to fill them;
- Address clients’ feedback and follow up as needed;
- Prepare weekly reports on the CS agents’ performance and report to the Team Leader;
- Provide feedback and coaching about case handling to the agents and point out opportunities for improvement;
- Accompany evaluations with meaningful and constructive feedback;
- Perform quality reviews; monitor conversations to evaluate customer service skills against established quality metrics, including but not limited, to accuracy of information, demonstrated professionalism and product knowledge;
- Utilize an in-depth understanding of metrics and workflows to identify workflow gaps and opportunities for process improvement;
- Deep dive into the operational procedures to identify opportunities to up-skill the CS team performance;
- Develop and expand the FAQ pages- internal & external.
Note: Only candidates that meet the above criteria will be shortlisted
Method of Application
To apply for this job email your details to recruitmentzambia21@gmail.com
Closing Date : 29th January , 2022.
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