Job Vacancy Opened at Kenya Airways | How to Apply

Job Vacancy Opened at Kenya Airways Service for Application | How to Apply.

The Kenya Airways Service Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.

Kenya Airways Service Job Vacancy Application Instruction.

The Kenya Airways Service recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Zambiainfo.com.

Details of Kenya Airways Service Vacancy Positions & How to Apply.

By delegation of authority and as the responsible officer at the station, oversee the day to day operations in consultation with the Station Manager whilst ensuring implementation of the station management system.

Ensure that standards of punctuality and customer service are delivered in accordance with the company policies and procedures and in compliance with the regulatory authorities.

Principal Accountabilities (KEY Performance areas):

Policies and Procedures:

• Ensure compliance to all relevant policies, processes and procedures is achieved so that work is carried out in a controlled and consistent manner.
• Conduct internal audit/spot checks to ensure compliance with safety and security procedures, service standards and recommended practices.

Safety, Quality& Environment:

• Promote and maintain a positive safety culture, a healthy, secure and cost-effective operation for Kenya Airways and ensure compliance with the relevant industry/legislative requirements and company procedures to ensure a healthy and safe work environment.
• File and retain the flight plan to comply with legal and company requirements to ensure aircraft operations safety (where necessary).
• Identify and report hazards, near misses, incidents and accident.

Day-to-Day Operations:

• Monitor that standards of punctuality and customer service are delivered by third parties as per contract and Service Level agreement and in accordance with the company policies and procedures and relevant regulatory authorities.
• Oversee efficient passenger handling at check in, boarding and arrivals for positive pleasant customer experience and ensure achievement of passenger satisfaction and comfort.
• In the absence of the Station Manager, liaise with relevant authorities and ensure conformity with all regulatory requirements, organization standards and local procedures and represent Kenya Airways at AOC meetings to address airport facilitation issues.
• Direct, monitor and control the departure process for on time departure of flights within the established safety and security procedures.
• To foster and maintain good working relationship with other airlines and airport stakeholders to facilitate smooth Kenya Airways (KQ) operations.
• Plan, brief, supervise and ensure efficient allocation of tasks and responsibilities to staff for optimal shift performance.
• Consult, communicate and disseminate information as appropriate to passengers, staff and third-party service providers to eliminate lapses in service delivery/recovery.
• Prepare and file all flight handling reports and other reports for effective management of information
• Deputize the station manager when he/she is out of Station/away from duty.
• Promote company image to enhance public relations and customer loyalty
• Ensure implementation of KQ WAY best practice at the station.

Qualifications

Qualifications (Minimum)

University graduate or relevant Higher Diploma

Experience in all round airport handling with at least 3yrs in supervisory role

Additional Qualifications

• Safety Management System (SMS) Awareness
• Airside Safety -Initial
• Aviation Security -Initial
• KQ – Dangerous Goods Regulations Category 10 (CAT 10)
• Station/Ground Handling Management (IATA) or equivalent
• Passenger Handling Training
• Financial Management/Cost Control Awareness
• ALTEA DCS – CM and FM
• Supervisory Skills

Other Skills

• Computer literate
• Excellent negotiation skills
• Ability to lead, guide & motivate a team
• Strong analytical skills
• Good planner
• Excellent communication and interpersonal skills
• Foreign language is an added advantage.

Behavioural competencies

• Customer focused & result oriented
• Team player
• High integrity
• Ability to lead, guide and make decisions
• Good communication skills
• Confident, decisive & proactive
• Revenue & cost sensitive
• Ability to work under pressure in a dynamic environment

How to Apply

Submit your CV and Application on Company Website : Click Here

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