Job Vacancy Opened at Builders Warehouse International (Z) Limited | How to Apply

KEY PERFORMANCE AREAS CORE ACTIVITIES and ACCOUNTABILITIES

1. Satisfy internal and external customers

a) Approach and greet customers as required when working on the floor and respond to their queries and requests according to our culture of service to customers
b) Assist customers by taking them to a sales consultant who can provide them with in depth product knowledge and guidance
c) Carry out duties at the Information Desk as and when scheduled in an efficient manner ensuring that knowledge of in-store promotions, store lay out and store management teams is up to date
d) Assist customers with price queries
e) Resolve queries on incorrect pricing/shelf edge ticketing
f) Report to Front End Manager and Sales Manager if barcodes for specific items are incorrect on the system so that they can be overridden on the system

2.  Cashiering

a) Conduct cashiering duties
b) Understand all policies and procedures pertaining to handling cash floats and cashing up at the end of a shift
c) Check your stationery and ensure that you have staples, till rolls and pen, at the Till points.
d) Process all sales accurately and according to the laid down business processes which includes collection and delivery sales, sale of gift vouchers and airtime, ringing up correct quantities (especially on items sold in meters) and scanning one item at a time accurately, price differences, incorrect barcodes, items that go below cost, requests for discount, ringing up of repairs
c) Accept the following types of tender and process accurately according to laid down business processes: credit/ debit cards, cash, cheques, vouchers (refund/ gift vouchers), money transfers, accounts, receipt on accounts.
d) Ensure that customers’ goods are packed into the trolley
e) Follow laid down business processes for cashing up.

3. Pick, pack and count stock

a) Pack stock from the Receiving and Stock back up areas onto the sales floor on the correct shelves with the correct number of facings
b) Place the pricing tickets correctly below the stock for customers to see
c) Inform the line manager where pricing tickets are missing so that these can be printed and placed
d) Identify damaged stock and inform the line manager so that the necessary process can be implemented
e) Carry out verbal orders/instructions from your line manager at all times and if not sure about how to carry out a task, request assistance from your line manager or other senior staff member
f) Assist stock control team with stock count and stock take preparation
g) Conduct stock counts in various departments as required and complete relevant documentation for the Stock
Control team
h) Assist customers with picking and packing stock in the Despatch area
I) Draw the correct stock according to the invoice/picking slip/cash sale in order to meet customer requirements
j) Give attention to the quality and quantity of picked stock and advise your manager where the quality and/or quantity is incorrect

4. House keeping

a) Maintain housekeeping standards by ensuring that aisles are neat and tidy and well merchandised according to the correct merchandising standards
b) Ensure stock is packed in allocated areas as soon as possible so as not to be left in the aisles
c) Perform general cleaning duties to ensure that aisles and shelves are presentable

Requirements 

• Full Grade 12 Certificate
• Tertiary Qualification
• 1-2 Years experience

Competencies  

• Strengthen Reputation and Local Involvement
• Ensure customer / Member Centered Performance
• Ensure Execution and Achieve Results
• Ensure Planning and Improvement
• Build and Influence Team
• Adapt and Learn