Job Vacancy Application at MTN Zambia Ongoing | How to Apply Online.
The MTN Zambia recruitment application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates in Ghana are published here on Ghloud.com for free.
MTN Zambia Job Vacancy Application Instruction.
- The MTN Zambia recruitment form portal is opened.
- All Eligible and Interested applicants should apply for the available vacancy position before the application deadline.
- The MTN Zambia Jobs recruitment application is totally free of charge
- Don’t send anyone money for this recruitment opportunity.
- Beware of Fraudsters!!!!
- Subscribe to our notification list with your email to receive the Latest Jobs Update.
Details of MTN Zambia Vacancy Position & How to Apply.
- Industry
- Technology
- Work Experience
- 5+ years
- Salary
- 000
- City
- Lusaka
- State/Province
- Lusaka
- Zip/Postal Code
- 10101
Job Description
The Head Service Delivery manages service delivery across all Fintech touchpoints and with all third-party partners and solution providers towards ensuring that service levels delivered to customers meet framework and standards defined by the business. The function also oversees the management of system/platform activities, product development (as required), projects, Reporting advisory, as well as other business support activities to ensure sustainable growth for the Fintech business.
The key responsibilities for this role include but not limited to the following:
- Abides by the strategy cascaded by functional lead and assist in the creation of the sub-functional strategy;
- Sources, inducts, and manages talent in accordance with legislative guidelines and directives from the Managing Director;
- Ensures open communication channels with staff and implements change management interventions when required, and under supervision from the SM Fintech Commercial;
· Assists in the development and implementation of a training plan in order to build and develop skills within the team;
· Promotes a ‘Fintech centric’ and ‘partnership approach to develop strong relationships with other working groups and ensure adherence to Group governance;
- Implements adequate risk mitigation and controls, with directions from the Managing Director. Mandated to roll out Primary Function Controls under the Combined Assurance Model and enforce implementation & accountability across all operational functions in Mobile Money.
· Ensures that the Merchant community understand the Do’s and Don’t’s of MFS with appropriate training, consequence management, and near real-time and automated monitoring of performance;
· Supports Product & Services development and implementation in line with Go-to-market strategy in collaboration with other teams;
· Designs appropriate measures and strategies to align internal processes with service delivery to the customers;
· Create a structure for adequacy of document management and information control within the MFS environment;
- Ensures effective management of diversity among personnel in the function.
Requirements
· Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
· Degree in any related discipline or its equivalent in area of specialization;
· Relevant postgraduate qualification is an advantage;
· A minimum of 4 to 6 years total experience in a similar position with at least 2 years in a managerial role;
· Experience in Fintech, banking or Mobile Money is preferred;
· Experience in leading & managing Fintech operations & service delivery;
· Experience in driving Processes and Controls, workflows, and Program/project management;
· Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred.
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