Job Vacancy Opened at SAVICS for Application | How to Apply.
The SAVICS Job Recruitment/Vacancies application form, requirements, eligibility, available positions, qualifications needed, application guidelines, application deadline-closing date, and other job updates are published here for free.
SAVICS Job Vacancy Application Instruction.
The SAVICS recruitment is opened for the below positions available. All Eligible and Interested applicants may apply online for the available vacancies before the recruitment application deadline as published on Zambiainfo.com.
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Details of SAVICS Vacancy Positions & How to Apply.
About Savics
Savics is a social business with an international reach. Our mission is to provide connectivity solutions and analytical expertise to increase the impact of diagnostic technologies on individualized patient care, disease surveillance and health-care management at the global level. We work together with global institutions and national governing bodies to tackle important global health issues such as tuberculosis, HIV, hepatitis and malaria. Whether finding new ways to improve patient care, accelerate national health decisions, or solving long lasting problems, we are releasing people from suffering through our new products.
Your Location
Our preference goes for an African country due to the time zones in which our staff is located. Most of our staff work remotely from Africa.
Your Role
We are looking for an IT Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
IT Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
Your Responsibilities
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
The Requirements
- Bachelor degree in computer science or equivalent experience
- Proven work experience as an IT Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
- A permanent internet connection as SAVICS will support monthly fees.
- You are comfortable with traveling 25% of your time
Your Behavior
- Empathetic to employee, customer and end-users needs
- Problem solver
- Listener
- Independent
- Proactive
- Transparent
- Organized
- Ethics and Humanist Values
Method of Application
Visit us at www.savics.org/jobs or kindly send us your application at [email protected]
However, if you have any Feeling regarding the SAVICS Jobs Recruitment, Please kindly DROP A COMMENT below and we will respond to it as soon as possible.
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