Job Vacancy Opened at Airtel Zambia | How to Apply

1) Credit Control and Risk Management:

• End-to-End adherence to the Dunning and Order to Bill Policies
• Management of the HBO Process end-to-end, and ensure reconciliations are conducted by on a monthly basis. Ensuring exceptions are actioned and closed timely
• Maintain an up-to-date contracts and HBO trackers
• Credit Assessment of prospect and existing post-paid customers to ascertain creditworthiness
• Ensure contracts are vetted and forwarded for activation within the agreed timelines in order to enhance sales and excellent customer experience, providing timely feedback to Customer
• Periodic review of Post-paid customers’ credit limits and usage limits to mitigate and control financial risk
• Provide timely and correct information flow to the customer on status of their accounts
• Timely reconciliation of Corporate accounts, driven with top 100 customers and giving maximum revenue

2) Billing and Provisioning:

• Own the process of activation, migration and deployment of service once sales process has been concluded
• Effective monitoring of provisioning of all activations, hierarchy mapping, accurate package attachments to ensure the right bill reaching the customer
• Participate in monthly bill run activities, that is, Hybrid top-ups, close on all HBO exceptions
• Design robust customer on boarding and communication model and ensure implementation

3) Process and Customer Experience:

• Ability to work with cross-functional teams and partners for process changes and other initiatives for enhancing customer experience
• Ensure RM’s & Credit Controller allocated accounts are mapped to KAM
• Decrease customer complaints by ensuring all customer requests are handled in a timely manner
• Disputes resolution & closure ownership

4) Reporting:

• Daily/weekly/monthly MIS reporting for KPI’s / Group reporting
• Provide ad-hoc reports as requested by Management

REQUIREMENTS

• A Bachelor’s degree or equivalent, preferably in a business/IT related field and/or other related work experience
• Ability to research, Analyze and Interpret complex information
• Good Analytical skills, Presentation and Interpersonal skills
• Sound knowledge of Microsoft Office Packages (MS Excel, MS Word, Power-point)

COMPETENCIES REQUIRED IN THE POST

• Preferably a minimum of 2-3 years’ work experience in a similar role
• Strong background in Customer Acquisition, Re-engagement and Retention strategies.
• Credit Risk Management
• Ability to operate in a performance driven organization
• Ability to handle and prioritize multiple projects simultaneously
• Business awareness, analytical skills and problem solving skills
• Good knowledge of customer service performance standards, procedures and practices
• Sound knowledge of Airtel products and services
• Excellent and effective communications skills, both oral and written
• Personal Organisation

Method of Application

Suitable candidates are required to send their application & Curriculum vitae to jobs@zm.airtel.com. Closing date for applications is 3rd April, 2020.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, sexual orientation, disability, ethnic grouping or HIV/AIDS status

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.